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12 - Automation

Overview​

MultiWA provides powerful automation capabilities:

  • Auto-Reply: AI-powered automatic responses
  • Visual Flow Builder: Drag-and-drop workflow designer
  • Scheduled Messages: Time-based sending

Auto-Reply​

AI-Powered Replies​

POST /api/autoreply/rules
{
  "profileId": "profile-123",
  "name": "Support Bot",
  "trigger": {
    "type": "keyword",
    "pattern": "help|support|bantuan"
  },
  "action": {
    "type": "ai_reply",
    "systemPrompt": "You are a helpful customer support agent for our company. Be friendly and concise.",
    "model": "gpt-4"
  },
  "isActive": true
}

Keyword-Based Replies​

POST /api/autoreply/rules
{
  "profileId": "profile-123",
  "name": "Price List",
  "trigger": {
    "type": "exact",
    "pattern": "harga|price"
  },
  "action": {
    "type": "send_message",
    "content": "Here is our price list:\n1. Basic: $10\n2. Pro: $25\n3. Enterprise: $99"
  }
}

Visual Flow Builder​

Create complex automation workflows visually:

Node Types​

NodeDescription
TriggerStarts the flow (message, keyword, schedule)
ConditionBranches based on message content
ActionPerforms an action (send, tag, AI)
DelayWaits before next step

Example Flow​

[Message Received] 
    → [Contains "order"?]
        → Yes → [Send Order Confirmation] → [Add Tag "customer"]
        → No  → [AI Reply]

API​

# List flows
GET /api/automation/flows?profileId=xxx

# Create flow
POST /api/automation/flows
{
  "profileId": "profile-123",
  "name": "Order Flow",
  "nodes": [...],
  "edges": [...]
}

# Activate/deactivate
PATCH /api/automation/flows/:id
{
  "isActive": true
}

Scheduled Messages​

POST /api/messages/schedule
{
  "profileId": "profile-123",
  "to": "628123456789",
  "text": "Happy Birthday!",
  "scheduledAt": "2026-02-14T00:00:00Z"
}

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